7ph Frequently
Asked Questions

The minimum age to play on 7ph is 21 years old, in line with PAGCOR guidelines for online gaming in the Philippines. Age is verified through the mandatory KYC process before any withdrawal is processed. Accounts found to belong to individuals under 21 are immediately and permanently closed.

7ph accepts any valid Philippine government-issued ID for KYC verification. This includes the PhilSys National ID, Philippine Passport, Driver's License, SSS ID, UMID, and PRC ID. Upload a clear photo or scan of the front and back of your chosen ID through the account dashboard. KYC verification is required before your first withdrawal.

No. 7ph strictly enforces a one-account-per-player policy. Each individual is permitted exactly one registered account. Creating duplicate or multiple accounts is a violation of the Terms and Conditions and will result in the closure of all associated accounts and forfeiture of balances tied to the breach.

On the 7ph login page, tap "Forgot Password" and enter your registered Philippine mobile number. An OTP will be sent to that number. Enter the OTP, then set a new password. The process takes under two minutes. If your registered mobile number has changed, contact 7ph support via live chat with your account details and a valid ID to verify your identity before resetting.

To close your 7ph account voluntarily, contact 7ph support via live chat and request account closure. Support will process the request within 24 hours. Any remaining Wallet balance will be returned to your registered payment method following standard withdrawal procedures. If you want a break rather than permanent closure, consider using the self-exclusion or cooling-off period tools instead.

The minimum deposit on 7ph is ₱100 via GCash or Maya. For bank transfers through BPI, BDO, or Metrobank, the minimum is ₱200. There is no maximum deposit cap for standard accounts, though higher deposits may trigger additional KYC checks as part of 7ph's anti-money laundering compliance.

GCash deposits on 7ph are credited to your Wallet in real time under normal operating conditions — typically within seconds of the GCash transaction being confirmed. Occasional delays of up to 5 minutes can occur during peak hours or GCash system maintenance. If your deposit has not reflected after 15 minutes, contact 7ph live chat with your GCash transaction reference number.

For KYC-verified 7ph accounts, withdrawals to GCash typically process in 5 to 15 minutes. Processing times may extend to a few hours during peak periods or when enhanced due diligence checks are triggered on larger transactions. Withdrawals are processed 24 hours a day, 7 days a week. Make sure your GCash account name matches your 7ph registered name exactly to avoid delays.

7ph does not charge withdrawal fees on its end. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction or transfer fees depending on your account type and the amount. Check your payment provider's fee schedule for specifics. 7ph recommends GCash or Maya for fee-free or lowest-cost withdrawals for most Filipino players.

The minimum withdrawal amount on 7ph is ₱200. There is no daily withdrawal count limit for verified accounts, though very large single withdrawals may require additional verification. Withdrawals can only be sent to a payment account registered in the same name as your 7ph account — third-party withdrawals are not permitted under any circumstances.

Yes, 7ph supports deposits via BPI, BDO, and Metrobank through bank transfer and InstaPay or PesoNet. The minimum bank transfer deposit is ₱200. Bank transfer deposits typically credit within 15 to 60 minutes on business days, though some may take longer outside of banking hours. Always use the reference number provided by 7ph when making bank deposits to ensure correct crediting.

7ph offers over 1,500 games including online slots from JILI, Pragmatic Play, and PG Soft; live dealer tables with baccarat, roulette, blackjack, and Andar Bahar; color prediction games; tower games; online bingo; and sports betting covering PBA, NBA, boxing, and UFC. The full game library is accessible on mobile and desktop from any Philippines-based internet connection.

Yes, JILI slots are part of the 7ph game library. JILI is one of the most popular slot providers among Filipino players, and titles from JILI — including Fortune Gems, Super Ace, and Golden Empire — are available in the 7ph slots section. JILI games operate on certified RNG systems and publish verified RTP figures in each game's info panel.

Yes, 7ph is fully mobile-optimized for both Android and iOS browsers. The platform runs in your mobile browser without requiring a separate app download. All games, deposit and withdrawal features, live chat support, and account settings — including responsible gaming tools — are accessible from any modern smartphone. Just go to 7ph.lat on your phone's browser.

All games on 7ph are provided by certified third-party suppliers operating on independently audited random number generation (RNG) systems. Published RTP percentages are accurate and visible in each game's information panel. 7ph does not alter game outcomes or RTP parameters. In the event of a disputed round, the game provider's server log is the definitive record. This is standard practice across regulated online gaming platforms.

Yes, 7ph has a full live dealer casino section. You can play live baccarat, roulette, blackjack, Dragon Tiger, Sic Bo, and Andar Bahar — all streamed in real time with professional dealers. Live casino games are available 24 hours a day and are fully accessible on mobile. Minimum bet sizes vary by table and are displayed before you join any live game.

Welcome bonuses on 7ph are typically available to newly registered players making their first deposit. The specific offer, minimum qualifying deposit, and bonus amount are displayed on the promotions page at the time of registration. To claim, make a qualifying deposit and follow the instructions shown. Bonuses are credited to your account wallet automatically or upon request, depending on the specific promotion terms.

Wagering requirements — sometimes called rollover or playthrough requirements — specify how many times bonus funds must be wagered before winnings derived from them can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in bets before withdrawing bonus-related winnings. The exact wagering requirement for each 7ph bonus is stated in the individual promotion's terms and conditions.

Yes, most 7ph bonuses have an expiry period — typically 7 to 30 days from the date of credit, depending on the specific promotion. If wagering requirements are not met within the bonus validity period, the bonus and any bonus-derived winnings are forfeited. Check the expiry date shown in your account's bonus section and in the promotion's specific terms before accepting any offer.

Bonus funds can generally be used across 7ph's game library, but some bonuses are restricted to specific game categories — for example, a slots-specific bonus may not count toward wagering requirements when used on live dealer tables. The eligible game categories for each bonus are stated clearly in that promotion's terms. Always check before using bonus credit on a game you're not sure about.

Yes, 7ph runs ongoing promotions beyond the welcome bonus — including reload bonuses, cashback offers on losses, free spins on selected JILI and Pragmatic Play slots, and referral rewards for inviting friends. The promotions page inside the 7ph platform is updated regularly. Subscribing to SMS notifications from 7ph ensures you don't miss time-limited deals, especially during Philippine public holidays and major sports events.

7ph operates within the Philippine online gaming regulatory framework and follows applicable PAGCOR guidelines for player protection, KYC compliance, anti-money laundering obligations, and responsible gaming. Filipino players aged 21 and above can legally access and play on 7ph. 7ph does not fabricate specific license numbers, but operates in alignment with Philippine regulatory standards.

Responsible gaming tools on 7ph — including deposit limits, loss limits, session timers, and reality checks — are accessible from your Account Settings dashboard. Go to the Responsible Gaming section, select the tool you want, enter your preferred limit, and confirm. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period before they become active.

To self-exclude from 7ph, go to Account Settings, open the Responsible Gaming section, and select Self-Exclusion. Choose your exclusion duration — from 30 days to permanent — and confirm with your account password. Self-exclusion takes effect immediately and is irreversible for the selected period. If you need help activating it, contact 7ph live chat support at any time and state that you need self-exclusion — an agent will assist you right away.

If gambling is affecting your finances, family, or mental health, use 7ph's self-exclusion tool immediately — it blocks access and deposits for the period you choose. You can also contact 7ph's 24/7 live chat support for guidance. Beyond 7ph tools, resources in the Philippines include the NCMH crisis line and Gamblers Anonymous Philippines, which has meetings in Metro Manila and other key cities. Seeking help is the right move, and 7ph support agents are trained to assist without judgment.

7ph customer support is available 24 hours a day, 7 days a week via live chat within the logged-in 7ph platform. Support agents are bilingual in English and Filipino (Tagalog). You can also reach 7ph by email at [email protected] — include your registered mobile number in the subject line for faster response. Typical email response time is within 5 business hours for non-urgent queries.